Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name (first and last name)
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely through our payment processor)
• Account credentials (email and encrypted password)
• Order history and purchase information
• Communications with our support team
• Age verification confirmation

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfill your orders
• Display product pricing (only visible to logged-in users)
• Communicate with you about your orders and account
• Provide customer support
• Send order confirmations and shipping notifications
• Provide access to Certificates of Analysis (COA)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Enforce our Terms of Service

3. Information Sharing and Third-Party Services

We do not sell your personal information. We may share your information with trusted third-party service providers who assist in operating our website and business:

• Supabase: Authentication and database services for secure account management and data storage
• Vercel: Website hosting and content delivery
• Vercel Blob: Secure storage for product images and COA documents
• Payment Processors: Secure payment processing (we do not store credit card information)
• Shipping Carriers: Order fulfillment and delivery
• Email Service Providers: Transactional emails and notifications
• Law Enforcement: When required by law or to protect our rights

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted password storage using industry-standard hashing
• Secure HTTPS connections for all data transmission
• Regular security audits and updates
• Access controls limiting who can view your information
• Secure database hosting with Supabase
• Row-level security policies protecting your data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and settings
• Manage your shopping cart
• Analyze site traffic and usage patterns
• Verify age confirmation
• Improve website performance and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Update or correct your account information at any time
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications (if applicable)
• Object to certain processing of your information
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at blomeresearchor@gmail.com. We will respond to your request within 30 days.

7. Administrative Access

Authorized administrators have access to user information for legitimate business purposes, including order processing, customer support, account management, and compliance. All administrative access is logged and monitored. Administrators are bound by confidentiality obligations and may only access information necessary to perform their duties.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. Order history and transaction records are retained for a minimum of 7 years as required by law.

9. Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from someone under 21, we will delete it immediately.

10. Account Suspension and Termination

If your account is suspended or terminated for violating our Terms of Service, we will retain certain information as required by law and for fraud prevention purposes. Suspended accounts cannot access the platform but may request data deletion after resolution of any outstanding issues.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: blomeresearchor@gmail.com
• Phone: 417-590-8338
• Hours: Monday - Friday: 9:00AM - 5:00PM